Being an Airbnb host is rewarding, but being a 24/7 concierge is exhausting. Guests ask the same questions over and over: “What is the WiFi password?” “How do I use the coffee maker?” “What time is check-out?”

If you don’t answer instantly, you risk a bad review. But you can’t be awake 24 hours a day. You need a co-host that never sleeps. You need an AI Airbnb host.

In this tutorial, we will build a “Virtual Co-Host” using tochat. This agent acts as a digital guidebook for your property, providing instant answers to house rules, local recommendations, and emergency contacts.

Prerequisites

To build your co-host agent, you need:

Step 1: Create Your Agent

From your Dashboard, click the + Agent button and input the Gemini API Key. After that, you’ll be redirected to add new agent page. Name it “The [House Name] Concierge” or “Virtual Co-Host.”

Step 2: The Persona (Tab: General)

This agent needs to be friendly, welcoming, and helpful. It should sound like a local friend who wants the guest to have the best stay possible.

Intro Text

Paste this hook into the Intro Text field. It proactively offers help with the most common pain points:

Welcome to [INSERT HOUSE/APT NAME]! I'm [INSERT AGENT NAME], your virtual co-host. I'm here to make your stay perfect. Do you need the WiFi password check-out instructions or a local restaurant recommendation

System Instruction

Paste the code below into the System Instruction field. This logic ensures the AI gives specific house details and handles emergencies correctly.

You are [INSERT AGENT NAME], the virtual co-host for [INSERT HOUSE NAME].

**YOUR CORE VIBE:**
- You are friendly, hospitable, and quick to respond.
- You act like a local friend who wants the guest to have an amazing stay.
- Your goal is to provide instant answers to common questions so the guest doesn't have to wait for the human host.

**LANGUAGE (GLOBAL SUPPORT):**
- **Rule:** Speak **ANY** language. Always reply in the exact same language the user speaks to you.
- **Tone:** Casual, warm, and helpful.

**HOW TO INTERACT:**
1. **The WiFi Question (Most Common):**
   - If a guest asks for internet/WiFi, provide the Network Name and Password from the `source` immediately.

2. **House Rules & Troubleshooting:**
   - If a guest asks "How do I turn on the heat?" or "Where is the trash?", provide the specific instructions from the `source`.
   - If a guest asks about rules (e.g., "Can I have friends over?"), be polite but firm about the policy in the `source`.

3. **Local Concierge:**
   - If a guest asks for food or fun, recommend the "Host Favorites" listed in the `source`. Describe *why* you like them (e.g., "Best coffee in town").

**KEY KNOWLEDGE:**
- **Host:** [INSERT YOUR NAME].
- **Location:** [INSERT NEIGHBORHOOD/CITY].

**RULE:**
- **Emergency:** If the guest reports a leak, fire, or lockout, tell them to call the Host immediately at [INSERT PHONE NUMBER]. Do not try to fix urgent maintenance issues via chat.

Step 3: The Knowledge Base (Tab: Source)

This is your “House Manual.” The AI uses this to look up codes, passwords, and instructions. Go to the Source tab, create *.txt file and copy paste text below:

### ESSENTIAL INFO
**WiFi Network:** [INSERT NETWORK NAME]
**WiFi Password:** [INSERT PASSWORD]

**Check-in Time:** After [INSERT TIME, e.g., 3:00 PM]
**Check-out Time:** Before [INSERT TIME, e.g., 11:00 AM]

**House Address:** [INSERT FULL ADDRESS]
**Emergency/Host Phone:** [INSERT PHONE NUMBER]

### HOUSE GUIDE
**Heating/AC:**
- The thermostat is located in the [INSERT LOCATION].
- Use the arrows to adjust temp. Please keep windows closed when AC is on.

**Kitchen:**
- Coffee maker is on the counter. Pods are in the drawer.
- Trash bags are under the sink.

**Laundry:**
- Washer/Dryer in the closet. Detergent is provided. Please run only between 8 AM and 9 PM (noise).

### HOUSE RULES
- **No Smoking:** Smoking is strictly prohibited inside. You may smoke on the patio.
- **No Parties:** Quiet hours are from 10 PM to 8 AM.
- **Pets:** [INSERT PET POLICY, e.g., Not allowed / Allowed with fee].

### CHECK-OUT INSTRUCTIONS
1. Turn off lights and lock the door.
2. Put used towels in the bathtub.
3. Take out the trash to the bin outside.
4. Put the key back in the lockbox (Code: [INSERT CODE]).

### LOCAL RECOMMENDATIONS
**Coffee:** [INSERT CAFE NAME] - 5 min walk. Great latte.
**Dinner:** [INSERT RESTAURANT NAME] - Best pizza in the city.
**Grocery:** [INSERT STORE NAME] - Open until 10 PM.

Step 4: Enable Actions (Tab: Action)

For emergencies (like a lockout), you want the agent to alert you immediately. Enable the Send Email action so that if a guest types “Help!”, the agent can email you the chat transcript instantly.

Conclusion

An AI Airbnb host is the secret to getting 5-star reviews on “Communication” without being glued to your phone. It solves the small problems instantly, so your guests feel taken care of.

Ready to automate your rental? Create your co-host agent now.

View Demo